Cancellations and/or Substitutions

• Cancellations before 18 August are subject to a $25 service fee.
• A 25% cancellation fee will be assessed on cancellations received 90 days from the start date. (18 August – 16 September)
• A 50% cancellation fee will be assessed on cancellations received 60 days from the start date. (17 September – 16 October)
• A 100% cancellation fee will be assessed on all cancellations received 30 days from the start date. (17 October)
• Refunds will NOT be given for no shows.
• If a portion of your registration fee is covering HBA membership dues ($249/€230), that portion is nonrefundable per the HBA refund policy.

Cancellation requests must be made via the cancellation form. Cancellations will not be accepted by phone, email, or onsite. If you do not receive an email acknowledging the cancellation has been finalized within two weeks, please contact hba@hbanet.org. 

Substitutions

 Confirmed registrants may transfer their registration at no cost by 16 October.

• Substitutions made after 16 October are subject to a $175/€158 administrative fee
• Substitution to a non-member will require paid membership to the HBA in addition to the substitution fee.
• If a portion of your registration fee is covering HBA membership dues ($249/€230), that portion is nonrefundable and nontransferable per the HBA refund policy.

Substitution requests must be made via the substitution form. Substitutions will not be accepted by phone, email, or onsite. If you do not receive an email acknowledging the substitution has been finalized within two weeks, please contact hba@hbanet.org.